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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. Our staff at the Extended Stay America New York City - LaGuardia Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and d... read more
The rooms are very clean and beds are comfortable
Business response:
Thank you for choosing us and for taking the time to post a review. We are glad you were pleased with our immaculate accommodations and that you had a good night's rest in our comfortable beds. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No Frills Needs a major renovation. Everything is 20 years old. If you are the 4th floor you have to let the shower run for 15 minutes before the water gets hot. Toilets always have troubling flushing. Found hairs in my "clean" towels.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment you had with the condition of our property. This will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. Thank you once again for the valuable feedback. Sincerely, Hotel Management
The Hotel is kept up and very clean. Staff pleasant and service ready. Their cable TV was down for the stay but they took care of my parking. The standard internet is slow as molasses, You'll have to upgrade if you need work done on laptop on the road. Will be staying here again. Having a small kitchen makes a difference.
Business response:
Chris, thank you for selecting Extended Stay America for your stay and sharing your review. We are delighted to know you had a comfortable stay at our well-maintained property and that you liked our courteous associates. We are also glad you were happy with the kitchenette. It was a pleasure serving you, and we look forward to seeing you again. Sincerely, Hotel Management
It was clean and awesome room. I wish i knew of the place sooner. I would of done it instead of staying with family lol
Business response:
Lourdes, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you were pleased with our immaculate accommodations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
The property is very clean and the staff is very awesome! Especially Marilyn at the front desk. She is very helpful and professional.
Business response:
Serge, thank you for choosing Extended Stay America and for appreciating our courteous associates. It will be our pleasure to share your kind compliments with Marilyn. We are delighted to read you were pleased with our immaculate accommodations. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Extended stay If you are in need of an extended stay property (ie: the ability to cook a light meal in the room) this is the only option in the local area. While management is pleasant & tries to be helpful, the property barely meets minimum standards.
Business response:
Thank you for being a guest at our hotel and reviewing your stay. Although you liked having a kitchen to cook meals and the service you received, we apologize for falling short of your expectations for a great stay. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Stay was great! Room was shockingly spotless. Only bad is WiFi was filled with viruses and hotel staff did not enforce masks or social distancing.
Business response:
Thank you for sharing your feedback with us. We are glad you had an overall pleasant stay and that you particularly loved your well-maintained room. However, we regret if you observed any violations in our guidelines made for the safety and security of our guests in this fluid environment. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. We hope to have the opportunity to resolve your concerns. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,725 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.