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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't appreciate having to pay $10 to park my car. As a hotel guest we shouldn't have to pay for parking. We were in town for a family party. How else would we get to and from the hotel but to drive? Also, as an efficiency hotel with a stovce and refrigerator it would be nice if there were glasses, plates, and silverware to use for eating purposes.
Business response:
Thank you for choosing to stay with us while here for the family party. We are glad to read you had an overall satisfactory stay and liked some aspects of our hotel. However, we are sorry you were unhappy with our parking fee. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, ... read more
not pleased I wish this was a better review. The hotel was lobby was fine, the room was clean. I booked 2 rooms for my family for a military reunion. No discounts whatsoever for it. When I checked my family in everything seemed ok until the next morning, when they told me about their night. There was people in the middle of the night drunk -- running up and down the stairs obnoxiously loud and clearly inconsiderate. They went to look for the front desk person and nobody was there -- twice !! In the morning there was no "to g... read more
Business response:
Katina, thank you for choosing us for your military reunion. We are glad to read you had an overall satisfactory visit and liked the cleanliness of your room. However, please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you and your family will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Manage... read more
Basic good value hotel The hotel was basic plus had a clean kitchenette with no utensils. Although it was not far removed from the street it was nevertheless quiet. Breakfast was basically coffee or tea and oatmeal. We stayed overnight due to a missed flight. They take you from and to the airport in 15 minutes. Great value and served our purpose.
Business response:
Thank you for sharing your recent experience at the Extended Stay America. We are glad you liked having a kitchen in your suite and found us to be a great value. We also appreciate you for pointing out our great location close to the airport and are glad that you took advantage of our shuttle service to the airport. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope you will stay with us again on your next visit to the city. Sincerely, Hotel Managemen... read more
The location charged a mandatory parking fee. Which was fine, but being told it was mandatory for all visitors is sketchy. The big issue is the "continental breakfast". They advertise this...but only offer coffee. I spoke to staff who confirmed they will occasionally have muffins delivered...but its not a continental breakfast. Making matters worse, there was nothing available to eat at 7am...the main reason this hotel was booked was for breakfast for my family. Very unhappy.
Business response:
Erique, thank you for being our guest and for sharing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Please come stay with us again as we would love to provide you with a better experience. Sincerely, Hotel Management
Near airport. View of planes taking off and landing.
Business response:
Thank you for your excellent review of Extended Stay America. We are delighted to know you enjoyed the view, and that our proximity to the airport was convenient for you. We appreciate your business and look forward to hosting you again in the future. Sincerely, Hotel Management
Calmness and the front desk lady was super helpful and understanding
Business response:
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,725 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.