Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that overall you had a pleasant time with us. However, we regret you feel we did not merit the rate you paid. Kindly note, we conduct regular surveys to make sure we're competitively priced with hotels of the same caliber in our area. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Juan, thank you for staying with us. Although you had some issues, we are happy our associate Marlyn was able to resolve them to your satisfaction. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we hope to welcome you back again soon. Sincerely, Hotel Management