Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for reveiweing your stay. We are pleased to know you liked our location and your room. However, we are sorry we are sorry for not meeting your expectations regarding our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we do apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you again for your review. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate our hotel. We are sorry that you were unhappy with the parking fee. We appreciate your feedback and hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and loved your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Norma, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your feedback shows that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management