Extended Stay America - New York City - LaGuardia Airport

Business response:

Juan, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at Extended Stay America. Delivering splendid experiences to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soo... read more

Business response:

Rita, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your room. We have notified our Engineering team, and they are fixing the problem. Again, we are terribly sorry for this, and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management