This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vincent, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
A home away from home My wife and I arrived early at 10am and check in was not till 3pm. Extended Stay America New York City was gracious enough to hold our luggage while we went into New York to visit site seeing locations. Hotel was close to Main-Flushing Subway which saved us a lot of cash. The young lady that is charge between 8am and 4pm was VERY helpful and if I was to return to the hotel it would be because of her. Room service was poor. Our room was not cleaned till we left. No clean towels and no bed made. Trash als... read more
Business response:
Mike, thank you for being our guest. It’s nice to know our location was ideal for your needs and that you liked our front desk associate. However, we are sorry for the housekeeping issues you had while being here. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope you will give us another cha... read more
Business response:
Jason, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Mediocre hotel Room smelled. Could hear other guests yelling at each other. Casual longer term guests walked to the lobby in their socks. Is relatively close to LaGuardia airport. Coming off the highway it is tough to get over to the parking lot entrance so be very careful driving. On edge of an industrial park so nothing much to walk to.
Business response:
Sandy, thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, General Manager
Great overnite stay The staff was awesome. There was an issue of cleaning fluid soaked into our bed and they checked, called and moved all of our things into a new room. They were very polite and professional. No complaints. The room was clean and fine.
Business response:
Cherry, we are very glad you were served well by of our associates and that your time was spent hassle free and you enjoyed your visit. We all at Extended Stay America hope to have the pleasure of having you here soon. Sincerely, General Manager
Business response:
Wow - Robert, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
When I booked, it was mentioned that they provide breakfast, but we were told over there that breakfast was to grab and go, which included coffee and muffins only.
Business response:
Thank you for reviewing us. We're sorry we missed meeting your expectations. We hope this will not deter you from choosing us again. We hope to welcome you again. Sincerely, General Manager
Better than expected! It was better than expected for the price I paid.
Business response:
Thank you for sharing your experience at Extended Stay America. We are glad to read you thoroughly enjoyed your time here and were impressed with the great value we offer for the price. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Suky Fire alarm went off and they're trying to charge me $250 and fire alarm is connected to 7 different rooms it wasn't me
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced while you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure this does not happen again. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,556 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.