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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
agradable el inconveniente fue q pedimos una habiatacion de 2 camas y la q nos dieron no estaba lista , nos dieron otra pero con una sola cama
Business response:
Thank you for your kind review and letting us know your stay at Extended Stay America was overall pleasant. However, we are sorry if you were inconvenienced in any way. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Very nice hotel Thank you so much it's very nice hotel I will come back
Business response:
Majda, thank you for being our guest at Extended Stay America. We are thrilled to know you loved each and every aspect of our hotel and had a wonderful time with us. We can’t wait to see you again soon. Sincerely, Hotel Management
Perfect 1 Night Stay Family of 8 in 2 double rooms for just 1 night. Rooms were clean. Beds were comfortable. Courtesy late check out at noon instead of 11 was greatly appreciated. A lot of shops were just around the corner so that was also a great plus. The elevators smelled like cigarettes/marijuana at times but that's not the hotel's fault. Can't fault the hotel for the behavior of their guests. All in all, I'd stay here again.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing to stay with us, and we hope to have you as our guest again in the future. Hotel Management
Weekend stay The hotel entrance is right off the exit of the highway, difficult to get out especially during peak hours. It's about 10 min away from Flushing Chinatown, very convenient to get there. The room is clean, and staff is friendly (but seems like it's a one-man-show for night shift, you need to have patience if need assistance)
Business response:
Sophia, thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted to know that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon! Sincerely, Hotel Management
Perfect I booked 4 days thru Hotels.com and needed to extend 4 more. The hotel made that super easy and stressfree. The room is comfortable and quiet. Perfect place for business travel and will be my new go to. Having the laundry in the building was SUPER convenient. Extra special shout out for Angel at the front desk. This young man truly understands customer service and his love of his job and the hotel shines thru!
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know our location was perfect for your needs and that you were impressed with the service provided by our staff. We will be sure to share your compliments with Angel for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Convenient Queens, NY Location The hotel was conveniently located between LaGuardia Airport and our destination in Queens, NY.
Business response:
Joe, thank you for staying at Extended Stay America. We are delighted to read you had a great time us and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
You get what you paid for, pay attn to details... There is no weekend staff support. Housekeeping not on-site on weekends. Was told later that the weekend person had resigned.
Business response:
Eugene, thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide friendly, responsive service and we apologize that we fell short during your visit. We will definitely step up our game so we don't disappoint you again. Sincerely, Hotel Management
Bad shuttle services I was here since I lost my connection on LGA and I expended more than 1 and 1/2 hour to go to the hotel since first, I didn't have phone services and when finally I talk with someone they didn't have shuttle services at that time and I'll picked up a taxi. Second, It was bad for the taxi driver to find the hotel anyway it was on the expressway side. The problem was that the GPI sent the driver to another place. So, I recommend to be more focused shuttle services
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you loved our clean environment and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Disgusted The room smelled and there was roach traps in the bathroom
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness problem in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,556 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.