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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made reservations and one hour prior to arrival I was notified the property could not honor my booking due to overbooking! It took many emails and 2 calls, waiting 45 minutes for hotels.com to reserve a new room after going back and forth with them! A complete shot show all the way!
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the overbooking situation. This is not the experience we aim to provide, and we completely understand your frustration. We appreciate your understanding and hope to have another opportunity to serve you with an improved experience. Sincerely, Hotel Management
The hotel has a bed bug infestation which they choose to ignore. I have reached out to the delaware board of health and am awaiting a reply. Also the room was filthy and the overall safety of the facility is questionable. DO NOT STAY HERE!
Business response:
Dear Guest, Thank you for sharing your feedback, and we apologize for the issues you experienced during your recent reservation. We take cleanliness and guest satisfaction very seriously, and it’s concerning to hear about the condition of your room upon arrival. Please know that this is not typical of our standards, and we will be addressing this issue with our housekeeping and pest control teams immediately. Our goal is to ensure all our guests have a positive experience, and we truly understand your frustration. We hope yo... read more
The room was very dirty. However, the front desk staff were nice.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the positive side, it is nice to know you were pleased with the front desk team. We hope you will revisit the next time you are in the area to show you our commitment to exceptional h... read more
Room not ready. Ended up leaving without checking in. More of a homeless shelter than hotel. Expedia needs to credit my account cost since we had to go to a different hotel.
Business response:
Dear Guest, We are sorry that your arrival was not what you expected, which made you leave earlier than planned. This is not the impression we want to leave, and your concerns will be shared with the respective teams to ensure such lapses do not recur in the future. For assistance with your reservation, we recommend that you reach out to the third-party booking platforms, as they handle any modifications and refunds. We appreciate you sharing your experience and hope to accommodate you again under better circumstances next t... read more
Property seemed unclean. We had to wait until our room was ready. Few if any amenities
Business response:
Dear Guest, We sincerely apologize for the wait you experienced for your room and for the impression that the property seemed unclean. We also regret that the amenities did not meet your expectations. Your comments have been shared with our housekeeping and management teams to ensure improvements are made and that future guests have a more seamless and comfortable experience. Guest satisfaction is very important to us, and your feedback helps us enhance our services. We hope to have the opportunity to welcome you back for a ... read more
I have never had an experience like this... the room was incredibly dirty, the air conditioner and refrigerator did not work. There was no telephone, coffee pot, or TV remote. The bathroom floor was covered in water and brown..... something. The bed mattress was so hard I would have been better off sleeping on the floor. When we went back up to the front desk to tell them what we found we didn't even get an apology or an offer to switch rooms... the lady at the desk had a sympathetic look on her face like she understood exac... read more
Business response:
Dear Guest, We’re sorry to learn about the disappointing experience you encountered. What you’ve described doesn’t align with the standards we set for cleanliness, maintenance, or guest care. Your comments will be shared with the appropriate teams so that necessary steps can be taken to address the concerns you outlined and ensure it does not recur in the future. Thank you for bringing this to our attention; we appreciate your patience and hope to have a chance to exceed your expectations in every respect the next time you a... read more
The bathroom toilet leaks there was mold in the shower and there were roaches coming out of the bathroom.
Business response:
Dear Lennox, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with housekeeping and maintenance teams and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Those rooms were very dirty and disgusting didn’t feel comfortable sleeping there the staff was nice but as soon as we checked in we checked right back out
Business response:
Dear Rashidat, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Considering our helpful staff, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
My keys ain’t working and the back door is unlocked
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.