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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took almost 30 minutes to produce room keys. Rude desk staff. No in room coffee maker and coffee in lobby ran out each morning by 8:00 and they made no more.
Business response:
Dear Scott, We sincerely apologize for the inconvenience you experienced during your stay. Delays in receiving your room keys and discourteous service at the front desk fall short of the welcoming experience we strive to provide. Your feedback has been shared with our team to ensure better efficiency and guest care moving forward. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to offer a more pleasant experience in the future. Sincerely, Hotel Management
There is trash, an RV, and stolen shopping carts full of junk around the property. It is in poor condition, smells of marijuana, and is overall very unsafe.
Business response:
Dear Amber, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Stayed here during family weekend for UD. Dirty, old, noisy, and unkempt (kinda smelly too). Staff was nice tho. Not a good choice unless you’re desperate.
Business response:
Dear Lori, Thank you for taking the time to share your thoughts following your stay over the weekend. We are sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and a peaceful environment are top priorities for us, and we regret that we fell short in these areas. That said, we are glad our staff made a positive impression, and we will be sure to pass along your kind words. Your feedback is important and has been shared with our team to help us improve the overall guest experience. We appreciat... read more
late night front desk worker very unprofessional
Business response:
Dear Keith, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we regret that your interaction with our late-night front desk team did not meet the level of service we aim to provide. We will be addressing it with our team to ensure every guest interaction is handled professionally and smoothly. Your input helps us improve, and we hope to welcome you back for an even more seamle... read more
The hotel needs a complete makeover. Started with when entering the building there were piles of garbage (invitation for rodents) The interior of the hallways- walls filthy carpeting was beyond filthy. The room- the lock on the door did not work, the cabinets in the “kitchen” were falling apart, Take a shower and there was hair in the tub go to grab a towel and it was stained. We slept with the lights on but that didn’t matter because we woke up to a cockroach on shower curtain. We quickly checked out once we saw that. Would... read more
Business response:
Dear Lisa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sin... read more
This place shouldn’t even be allowed to operate. The room was old, dirty, stained, not clean. The carpet was damp. The kitchen floor was slimy. The sink had a piece of hair stuck to the faucet. There was a very questionable stain on the headboard. We couldn’t get out of there fast enough.
Business response:
Dear Cherie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! S... read more
We had to leave and cancel our stay because there were roaches in our room!
Business response:
Dear Christina, We are very deeply sorry to learn of the issues you experienced, and we want to extend our apologies for these disturbances, as they led to your early departure. We value our guests' feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing. Sincerely, Hotel Management
AY AWAY - Suites. Very poor place — we only stayed for one night. When we arrived, the trash from the previous guest had not been taken out, the towels on the rack were dirty, hair on the bathroom and the sheets were stained. When we called for assistance, nobody was available at night or in the morning to remove the trash or bring clean towels. No staff around at all — service??? To make matters worse, noisy guests were running, laughing, and slamming doors in the middle of the night, with of course nobody to address the si... read more
Business response:
Dear Ivan, Thank you for sharing your experience with us. We sincerely apologize for not providing the level of comfort and cleanliness we aim to deliver. Your feedback has been shared with our housekeeping team for review and action, and we are committed to ensuring a welcoming and restful environment for all our guests. Comments like yours help us improve, and we hope to have the opportunity to host you again for a stay that exceeds your expectations. Sincerely, Hotel Management
Do not stay Smoke alarm aas beeping and i told front desk about it they didnt do anything. Floors smell like weed. Bathroom needs to get fixed.. I would not recommend staying there
Business response:
Dear Sedat, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serv... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.