Extended Stay America - Newark - Christiana - Wilmington

Jeri 

on Expedia

3 months ago

Check in took forever and the staff person checking us in wouldn't share with us what the problem was. There was only 1 functioning elevator and that one was slow, noisy, and a little scary. Another guest told us the staff were replacing all the beds and just entered their room without knocking. We cancelled our reservations through Expedia and left because it was so filthy. The hallways were littered with debris. The room was disgusting with cigarette butts under the bed ( I counted at least 3 and this was a nonsmoking room... read more

Brad 

on Expedia

3 months ago

Sink was clogged. Sheets were dirty. Floor was dirty. Toilet seat was up and not clean. Over all it was gross! If we hadn’t been on the road all day and if it wasn’t so late we would have left. Microwave had not been cleared. Smoke detector was removed and sitting on counter. It was so old I am not sure it would have worked anyway. Unsafe and gross!!!! 

Cymantha 

on Expedia

3 months ago

Would not stay @ this location again. Whether booked for 1 night or a week cleanliness should always be the standard/ priority. But unfortunately this wasn't the case. 

Michael 

on Expedia

3 months ago

The whole place is dirty, unkept, smells bad, and some staff were rude. If we could give zero stars, we would. Gouges in walls, urine droplet stains on ceiling of shower, leaky toilet. Hallways not vacuumed or shampooed. They ran out of clean towels, had skimpy "breakfast",of nutragrain bars, instant oatmeal in a packet. Flooring curling up in bathroom, and gouged. Needs total renovation 

Paul 

on Expedia

3 months ago

This is an odd review. The staff were fantastic. Checkin was smooth and friendly. Unfortunatly, the bed may have had "bedbugs." I am not an exterminator or an entomologist but that would be my guess. We left the room in the middle of the night. When I called about my issue the next day, the staff was fantastic again. They did not give me a hard time and issued a refund. Maybe this was a rare occurance for this hotel but the room was average, the bed was NOT clean, and the staff were excellent. Good luck if you decide to give... read more

JaVaughn 

on Expedia

3 months ago

When I arrived I was told no rooms were available. 

Kaitlin 

on Expedia

3 months ago

We booked a room through Expedia and when we arrived, we were given a key that opened a room that was already in use. Then we were told they didn’t have any other rooms and we couldn’t stay there. Then the hotel couldn’t give us a refund and told us it’s out of their hands and we need to go through Expedia. 

Janette 

on Expedia

3 months ago

Wouldn't recommend We left right after check inn!! Room was nasty stunk bugs jumping on the bed hole in kitchen wall mouse droppings 

Dawn 

on Expedia

3 months ago

Will overbook and keep your money Horrible, arrived and they were overbooked and couldn’t give us a room. We were unable to get any money back. So it sucked paying for a room we weren’t given.