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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were all extremely nice and helpful. We were here for a few days and our stay was quiet and relaxing. Have stayed here before and would stay again if we are ever in the area.😊
Business response:
Dear Lynne, Thank you for making Extended Stay America your home away from home. We are pleased to read that we exceeded your expectations once again. Your comments are a delight to read and will encourage our team to keep up the great work. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
This was an average hotel room. Nothing fancy but fairly clean. It gets the job done for a couple days. I did have an issue with my shower that was never fixed after I talked to the front desk about it so that was disappointing.
Business response:
Dear Konstonza, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are glad that your overall experience with our hotel was pleasant. However, we sincerely apologize for any inconvenience you experienced due to the shower during your stay and for not being able to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you consider this an isolated inc... read more
A stay with roaches The place is filthy, I switched rooms after my first night because of cockroaches running on the walls. Rooms are nonsmoking but you can smell the cigarette smoke in your clothes after you get out. The staff has a lot of problems with management that they openly discussed in front of guests. There is still no breakfast after covid even though the website claims so.
Business response:
Dear Veera, Thank you for choosing to stay with us. We acknowledge the importance of a clean and comfortable environment and sincerely apologize for any inconvenience caused by falling short of this expectation. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. Additionally, we regret any frustration regarding our breakfast option. We strive to be transparent and list all our services on our website. However, we will review our third-party websites and our official s... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,313 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.