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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No concession stand Bathroom problems in my room
Business response:
Dear Lynnette, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Your comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
We loved that the property was close to a restaurant. The room was spacious. However, there was an odor in the room and hallway that was somewhat unpleasant.
Business response:
Dear Christina, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
Good place
Business response:
Dear Robert, Thank you for sharing your feedback! We're glad you found Extended Stay America to be a good place, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management
It is in a nice quite area
The hotel had the smell of pee in the room that did not go away. The let out couch bed was a covered in cums. And the room was just ran down not well maintained.
Business response:
Dear Julius, Thank you for your feedback. We are deeply sorry about the issues you encountered during your stay. The conditions you described are unacceptable and do not reflect the standards we aim to uphold. Your comments regarding cleanliness and maintenance have been noted, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you will consider allowing us another opportunity to provide a better experience in the future.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.