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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay hotel in Yorktown, Virginia near Virginia Beach features studio, one, and two-bedroom suites with fully-equipped kitchens, spacious living and work areas, and free internet access. Other features of our extended stay Yorktown hotel include on-site laundry facilities and fitness center.Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay ... read more
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent check in. The staff was very helpful
Business response:
Dear Denise, Thank you for reviewing your recent stay at Extended Stay America! We're delighted that you had an excellent check-in experience and that our staff was helpful. Our top priority is Providing exceptional service, and we're glad we met your expectations. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Management
Everyone was friendly and the faculty in general was good, but they did not have breakfast nor any extra pillows.
Business response:
Dear John, Thank you for your review of Extended Stay America. We're glad to hear that the staff was friendly and that you had a positive overall experience. We apologize for the inconvenience regarding the lack of breakfast and extra pillows. Your feedback is appreciated, and we will consider it as we strive to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Management
The front desk staff (Donte at check-in and A’ Rhonda at check-out) were very nice and extremely helpful. When we are in the area again we will be staying here!
Business response:
Dear Lynne, Thank you for your review of Extended Stay America! We're thrilled to hear that Donte and A'Rhonda provided you with exceptional service during your stay. We're glad that their helpfulness contributed to your positive experience. We appreciate your kind words and look forward to welcoming you back again when you're in the area!Sincerely,Hotel Management
Definitely need to look at their cleaning standards. The hallways needed vacuuming and there were stains on the bedding. The staff was very friendly, though
Business response:
Dear Laura, We appreciate you staying with us and providing your constructive feedback. We are happy to read your remarks about our attentive customer service. However, we are sorry for not meeting all your expectations. We have shared your concerns with our housekeeping team to ensure we constantly provide our guests with a clean and comfortable environment. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for an... read more
Property was ok. Not a hotel I would take my family again. It would be fine for just me, but not the family. They need a better maintenance team also, because their workmanship is poor. Can tell where repairs have been made and the cleaning staff isn't great either. Our stay was fine otherwise.
Business response:
Dear Mark, Thank you for choosing our hotel and reviewing your visit to our hotel. We aim to provide a seamless homelike stay; therefore, we apologize we failed to meet all your expectations. Although this does not change what you encountered, we appreciate you pointing out how we can improve. We will address the concerns with our housekeeping and maintenance team to ensure such matters do not affect future guests. We hope you will consider revisiting us so we can deliver the flawless experience you deserve.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 4.3 star rating with 794 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.