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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay hotel in Yorktown, Virginia near Virginia Beach features studio, one, and two-bedroom suites with fully-equipped kitchens, spacious living and work areas, and free internet access. Other features of our extended stay Yorktown hotel include on-site laundry facilities and fitness center.Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay ... read more
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great after check in Check in was an issue with wrong info in system. Also $50/day "damage deposit." After that, it was a nice visit. Rooms clean and well provisioned.
Business response:
Dear John, Thank you for choosing Extended Stay America and sharing your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
The staff was amazing and very friendly 😀
Well Maintained Home away from Home The staff is friendly and the campus is well lit maintained and lit. Security is on point❤️ it!
Business response:
Dear YVONETTE, Thank you for taking the time to share your positive feedback! We're thrilled to read that you enjoyed your stay and felt secure with our friendly staff and well-maintained facilities. Providing a comfortable and safe experience is our priority, and we appreciate your acknowledgment. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
ROACHES WERE BAD!!!! Won't let me post pics. I had stayed 2 separate times. The 1st time our room didn't have lights in the bathroom. Maintenance came 3 days later to put our light bulbs in. While she way there she noticed that the stool wasn't working right. She told me she would be back to fix it and didn't that same night it overflowed extremely bad from the bathroom to the bed. I had to stay in that room overnight then got moved next door. The 2nd room had a few roaches ok fine I feel any place you go may have a few roac... read more
Business response:
Dear Stacy, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with lights in your room during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We ... read more
We had a good night, the cleanliness was not top, and we can see the hotel has been here many years.
Business response:
Dear Alexandre, Thank you for taking the time to give us feedback about your recent stay. We are glad you enjoyed most of your visit and were impressed with our comfortable room, which provides a good night's sleep. However, we want to apologize for any housekeeping oversights around our property. We are always striving to improve our guest experience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management
Extremely rude employee Check in went well, the room was nice and mostly clean. There was chicken bones under the bed and dog kibble under the couch. On check out day an employee started banging on my door at 10am. She kept coming back, they called the room and hung up. She finally came back and wouldn't stop banging on the door until I opened it. This occurred 45 minutes before the check out time, this is utterly ridiculous. She was extremely rude and unprofessional.
Business response:
Dear David, Thank you for sharing your thoughts on your recent stay with us. While we are happy to see that you were satisfied with most of your visit, we regret any housekeeping issues with your room and apologize for the accidental interruption from our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.... read more
they scared me and the kids that there is no later check out after 11
Business response:
Dear Marcin, Thank you for sharing your experience with us! We are pleased you had a pleasant stay. However, we are sorry for our team's behavior, which made you and your kids uncomfortable. We will address this with the team so this does not repeat, and we look forward to welcoming you back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 4.3 star rating with 807 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.