Extended Stay America - Newport News - Yorktown

Business response:

DearGuest, Thank you for your feedback. We’re glad that you had an overall satisfactory stay. We apologize for any discomfort caused by the noise from the air conditioner and fridge. We will address this issue with the appropriate team members. Your input is valuable in helping us identify areas for improvement to make future stays more comfortable, and we hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to learn that our accommodations served most of your needs. However, we apologize for any inconvenience you experienced with the hair dryer and regret that our complimentary grab-and-go breakfast was not to your liking. When we receive such comments, they are always shared with our brand leaders as we seek ways to enhance the guest experience. Your input is valuable, and we hope to offer a more fulfilling experience should you decide to stay with us again in the fut... read more

Business response:

Dear LaShone, We are delighted you had a wonderful experience at Extended Stay America. It's wonderful that our team made you feel at home during your stay. We strive to provide a warm and welcoming atmosphere, and your kind words affirm our efforts. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon.Sincerely,Hotel Management