This profile has been claimed by the business owner or representative.
Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good customer service at the front desk
Great after check in Check in was an issue with wrong info in system. Also $50/day "damage deposit." After that, it was a nice visit. Rooms clean and well provisioned.
Business response:
Dear John, Thank you for choosing Extended Stay America and sharing your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
The staff was amazing and very friendly 😀
Well Maintained Home away from Home The staff is friendly and the campus is well lit maintained and lit. Security is on point❤️ it!
Business response:
Dear YVONETTE, Thank you for taking the time to share your positive feedback! We're thrilled to read that you enjoyed your stay and felt secure with our friendly staff and well-maintained facilities. Providing a comfortable and safe experience is our priority, and we appreciate your acknowledgment. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
ROACHES WERE BAD!!!! Won't let me post pics. I had stayed 2 separate times. The 1st time our room didn't have lights in the bathroom. Maintenance came 3 days later to put our light bulbs in. While she way there she noticed that the stool wasn't working right. She told me she would be back to fix it and didn't that same night it overflowed extremely bad from the bathroom to the bed. I had to stay in that room overnight then got moved next door. The 2nd room had a few roaches ok fine I feel any place you go may have a few roac... read more
Business response:
Dear Stacy, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with lights in your room during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We ... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,313 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.