Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Johnathan, We are thrilled to hear you found everything spotless during your stay! At Extended Stay America, maintaining a clean and comfortable environment is our top priority. Thank you for taking the time to share your positive experience. We hope to welcome you back soon for another great visit! Sincerely, Hotel Management 

Business response:

Dear Darin, We are glad to hear your stay met your expectations and suited your needs well. At Extended Stay America, we strive to offer reliable accommodations that provide good value. Thank you for recognizing the balance between comfort and affordability. We look forward to having the opportunity to serve you again on your next trip. Sincerely, Hotel Management 

Business response:

Dear Marry Ann, Thank you for the wonderful rating! We are delighted to hear you felt comfortable and well cared for during your stay. Providing a secure and spotless environment is very important to us at Extended Stay America. We look forward to welcoming you back soon for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Dear Gerson, Thank you for your feedback. We are truly sorry to hear about the cleanliness issues you experienced and the discomfort it caused during your stay. We understand the importance of a clean and welcoming environment, and we apologize that we did not meet this standard. While transitions in management can present challenges, we will address and work to enhance our services, ensuring a more positive experience for all guests. We appreciate your honesty, and we hope you will consider staying with us again so we can p... read more