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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast was not a continental. Even Not enough coffee.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
When checking in the desk clerk act like I was disturbing him he took his sweet time checking me in even though I had a pay reservation. When I got to the room there were drinks are food left from previous guess
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and for the cleanliness issue, you had in your suite. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
There was plenty of free parking at all times! It was quite. Although it was pet friendly, the pets were quite!
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Great deal for the price. No swimming pool but I didn't care about that. I witness staff been fussed at by customer but they remained respectful and professional. The TV in the room seemed not to have a cable guide option but I had no problems finding something interesting to watch.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you had a nice time with us. We appreciate all of your feedback and will use it for future improvements. Thank you once more for being our guest, and we look forward to seeing you again. Sincerely, Hotel Management
Nice stay It’s wonderful and they staff is friendly the housekeeping is respectful and the are is very convenient
Business response:
Keisha, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Nice hotel Lovely
Business response:
Keisha, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
From the Arrival to the departure everything was great
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know that right from the check-in you had a great time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Unhappy customer Samira is RUDE! Horrible phone etiquette! Hotel is understaffed and GM never returned phone call.
Business response:
Monique, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.