Extended Stay America - Norwalk - Stamford

Business response:

Dear Alinne, We appreciate your recent patronage and extend our apologies for any dissatisfaction regarding the accommodations provided. While our utmost efforts are dedicated to maintaining the cleanliness and freshness of our property, we acknowledge your preference for a more contemporary experience. Your feedback is invaluable and will be thoughtfully considered to guide our future initiatives. Furthermore, we regret any inconvenience caused by the connectivity issues experienced in your room. Rest assured, this matter w... read more

Business response:

Dear Robert, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management 

Business response:

Dear Diana, Thank you for reviewing your stay. We are glad your stay was enjoyable on many levels. However, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Cristopher, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management