Extended Stay America - Norwalk - Stamford

Business response:

Dear Stephen, Thank you for reviewing your stay. We are happy your overall experience was pleasant, and we liked our location, which is close to the Merrit Parkway. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management 

Business response:

Dear John, We're grateful you chose Extended Stay America during your visit for such a solemn occasion. We are pleased that your stay provided the comfort and convenience you needed during a challenging time. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for staying at Extended Stay America Suites Norwalk Stamford and posting this excellent review. We are delighted to read you had an enjoyable, comfortable stay and that our location was perfect for your visit. We appreciate you mentioning how convenient it was to have a kitchenette and full-size fridge in your suite, as this is an essential feature for many of our travelers. We appreciate the outstanding review and thank you for recommending us to future guests. Please come back and see us again soon!... read more

Business response:

Dear Sharlett, Thank you for staying with us and sharing your review. We're glad that your stay was satisfactory overall, but we apologize for the discomfort you experienced with the pillows. We will be reviewing our bedding options and making any necessary adjustments to ensure a more pleasant experience in the future. Your feedback is well received, and we hope to have the opportunity to serve you again with an improved experience.Sincerely,Hotel Management