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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One thing I did like about the property was the customer service unfortunately the dislike was the fact that the elevators were down
Business response:
Thank you for staying with us and sharing your experience. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sin... read more
Replace and upgrade your bed pillows Large spacious room in great condition. Safe convenient area. WORST flimsy small pillows ever! Elevator was broken. Rough night
Business response:
Danette, thank you for sharing your experience about your recent stay.We areglad you loved your room and had an overall pleasant visit. However,we are disappointed you were not happy with the pillows whichimpacted yourgetting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcoe you back soon. Sincerely, Hotel Management
It was clean
Business response:
Nancy, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very dated property. Trash in the parking lot. The worst were the amenities or lack thereof. No hair conditioner. No ICE (machine). No cream/sugar with the coffee. Like are you kidding me? It says breakfast included. Definitely not a hot breakfast. There was instant oatmeal, granola bars, and packaged muffins. Which I guess is better than nothing. Did I mention NO ICE...?
Business response:
James, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,143 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.