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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, clean, quiet and great customer service
Kitchen sink My stay was nice the only thing was the sink was clogged so I really couldn't wash the dishes had to wash them in the bathroom sink everything else was fine though
Business response:
Chanel, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with most aspects of your stay. However, we apologize for the inconvenience you experienced due to the maintenance issues you outlined. We will address this with our engineering team and make sure we prevent such reoccurrences. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
Ok
Business response:
Brissen, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
One thing I did like about the property was the customer service unfortunately the dislike was the fact that the elevators were down
Business response:
Thank you for staying with us and sharing your experience. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sin... read more
Very dated property. Trash in the parking lot. The worst were the amenities or lack thereof. No hair conditioner. No ICE (machine). No cream/sugar with the coffee. Like are you kidding me? It says breakfast included. Definitely not a hot breakfast. There was instant oatmeal, granola bars, and packaged muffins. Which I guess is better than nothing. Did I mention NO ICE...?
Business response:
James, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,231 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.