Extended Stay America - Oakland - Alameda Airport

Business response:

Destiny, thank you for the excellent review of Extended Stay America. We are thrilled to know you were impressed with the cleanliness of our property and that the service you received from our superb associates met all your expectations. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Taylor, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kim, Thank you for choosing Extended Stay America and sharing your experience. We are glad to read you liked our pet-friendly accommodations and that you had an overall enjoyable stay with us. Please know we welcome you to contact our front desk at anytime for items you need to make your stay more comfortable - we are always here to help! It was a pleasure to have you as our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Sylvia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Regina, thank you for rating your experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Damian, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your valuable feedback. We are sorry for the odor you experienced in your room and for any inconvenience you may have encountered due to the other guests in the hotel. We wish we had the opportunity to address these issues while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management