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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Need to do a better job with trash Was a nice stay overall. It seemed a bit trashy outside the side door, in the stairwell and did not pick up trash outside of the door. Guests had to take trash to the trash room; however, no told us this until we called. Also glass out in the parking lot. There was a cart out in the main hall to drop off linens. No instructions on what to do in the room. Seems like it could have been put somewhere else since it was not covered and you had to pass it to go to your room. Check in staff was ve... read more
Business response:
Thank you for being our guest. We are happy we met your expectations and that you were pleased with your stay overall. However, we regret some issues that you encountered. Your comments have been shared with our team to see where we can make improvements. We hope you will choose to stay with us again whenever your travels bring you back to the area. Sincerely, Hotel Management
Only bad thing was no housekeeping service for guest that stay a long time only once every two weeks and I never got serviced and was staying at least 3 weeks
Business response:
Thank you for sharing your feedback. We are sorry for the inconvenience you outlined and the disappointment it caused. Keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We regret if this was not communicated with you earlier. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Great stay I always enjoy staying here. Shout out to Francisco, Angela, Tika who are always so nice make my stay like my second home.
Business response:
Janet, thank you for making Extended Stay America your home away from home. There is no better compliment than a guest who keeps coming back time after time. We are thrilled to learn you always have a great time with us and continue to enjoy our outstanding service. We will be sure to relay your comments to Francisco, Angela, and Tika. We value your business and look forward to hosting all your future visits to the area. Sincerely, Hotel Management
It was wonderful
Business response:
Danielle, thank you for selecting Extended Stay America for your trip. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and the amenities we offer. Your review is highly appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quiet and peaceful Studio room. Check-in was smooth and the staff was very friendly. Make sure to give 17-30 min wait time for Uber/Lyft because they will be coming from across the bridge and none going to the airport before 5am (maybe here and then but rare).
Business response:
Thank you for being our guest at Extended Stay America and for sharing your feedback with future travelers. It's a pleasure to know you liked our comfortable accommodations and were impressed with our cordial associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
It was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Aubrey, thank you so much for the perfect rating of Extended Stay America. It is great to know everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,143 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.