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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alex, thank you for being our guest at Extended Stay America - Oakland - Alameda Airport. It makes us happy to know you enjoyed your stay with us. We appreciate your business and hope to see you again soon. Sincerely, General Manager
We will be back We booked very last minute because the motel we had originally booked was a disaster and we ended up checking out early.... the booking was easy no problems at check in, the room was nice and comfy quiet well the first night, the second night we had some inconsiderate noise upstairs neighbors but concierge took care of it for us right away, and the plus is that it's right behind the Raiders facility that was a wonderful surprise for me since I'm a Raiders fan.
Business response:
Cindy, it's so nice to read the wonderful review about your stay at Extended Stay America - Oakland - Alameda Airport. We are so happy you had a comfortable stay and you enjoyed your room, our service, and facilities. Thanks for your visit. We look forward to your return. Sincerely, General Manager
Basic accommodation. Near Airport. Stinky elevator.
Business response:
Thanks for evaluating your stay. We are glad to read you liked our location and that our facilities were adequate to your needs. That being said, we are sorry for the inconvenience you had while here. Your concerns will be shared with our housekeeping team. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Just what we needed. We needed a place to stay with our infant and dog that was nearby, quiet, and clean. This was the second place we tried and it met our needs. We stayed twice back to back and the first studio was perfect, the second had a stained bedspread which, I'd say, is just attention to details on the housekeeper that day. Overall staff was friendly and helpful and the location was quiet and convenient.
Business response:
Celia, thank you for choosing to stay at Extended Stay America - Oakland - Alameda Airport and for sharing your review. We are glad to know you enjoyed your clean room and were impressed with the service provided by our associates. We appreciate your observation and hope you will come and visit us again soon. Sincerely, General Manager
Great hotel but horrible Wi-Fi . This place is a really good hotel it's a good location away from all the hustle and bustle of the city. Next to the Raiders home-office. However the Wi-Fi is slow to minimal unless you pay extra.
Business response:
Thank you for being our guest and sharing your review. We are pleased you enjoyed your time with us and that our convenient location left you with a great impression. However, we are sorry that you were disappointed with our internet service and regret the inconvenience it caused. We will be sure to share your feedback with the concerned team to look into this matter immediately. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
We appreciate you choosing Extended Stay America - Oakland - Alameda Airport. We strive to provide service and amenities that are worthy of this kind of rating. Thank you for being our guest. We look forward to having you again soon. Sincerely, General Manager
It was a short but a pleasant stay. We would love to stay there again next time we are in the bay area.
Business response:
Thank you for choosing to stay at our hotel. We are happy to know you enjoyed your stay while you were here and that you were satisfied with our service and facilities. It was a pleasure having you here, and look forward to serving you again soon. Sincerely, General Manager
Overall unpleasant The service was okay, but amenities were poor. It appeared that long-term occupants were low income. Smelled pot smoke across the hall.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know your overall visit was good, but I am sorry for not meeting your expectations and for the inconvenience caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope to have another opportunity to serve you whenever you are in this area. Sincerely, General Manager
Very disappointing. Well the house keeping stops so early I had to get my own stuff. Kids kept banging on my door. The bedding was nice but the bed was hard. I really didn't enjoy my time for $128. Crazy price. For nothing.
Business response:
Tashaun, we sincerely apologize for the inconvenience you experienced due to the other guests and that you were not happy with our hotel policy. We will share your comments with our management team, so we can take action to prevent these issues from happening again. Our front desk associates are always happy to assist with any queries you have. We value your feedback and hope you will give us the chance to redeem ourselves the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,202 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.