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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for long term stays The staff is excellent- goes above and beyond for the guests. Special shout out to Koi.
Business response:
It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I am so happy to read that our staff provided you with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Don't arrive early! Room smelled like smoke
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the smoke odors you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Air did not work
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that that your AC unit was not working during your stay. As this hotel’s manager, I can assure you that I will have our maintenance engineer inspect our rooms to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Service Quality of service not good
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the service issues you experienced. Your comments were reviewed by the staff, and we will be more proactive in our customer service training to make sure your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice Hotel close to Raiders facility. Comfortable an Relaxing, ,Great location away from main road..
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Weird! We stayed here because it is a "suite" - like an apartment. We always stay at Marriott properties, but none were available during this time for us. The room had a kitchen but there were no utensils, dishes, cups, glasses, pans, etc. If you want these items you have to request them. Also, if you want fresh towels, you have to physically take your used towels to the front desk and exchange them for fresh ones. These towel are not luxurious towels, but rather, cheap, thin towels. There is also no maid service unless you ... read more
Business response:
The staff and I read your comments about your stay with us. Please accept our apologies that your stay was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
ok for 1 night Small but clean. Nothing in kitchenette--no paper goods, no soap, had to go to front desk to get--nobody answered when I called. Breakfast had a few packaged muffins and granola bars. No milk, juice or cereal for kids. View of Oakland Airport from window.
Business response:
Brooke - Thank you for telling us about your experience. We are glad that you enjoyed your clean room; however, we're disappointed to hear that you were not informed of our customizable kitchen packs at check-in. We will review your feedback with our staff to ensure we are fully informing our guests of our available amenities during check-in. We will also work to make sure we are always available to assist our guests. Thank you again for your review. We would love to have another chance to provide you with a better experienc... read more
Clean, comfortable, easy access to airport Right next to the airport, so you do hear planes. It was clean, quiet (other than the planes), and pretty much what was expected--not luxury but comfortable for a few days. The kitchen was sufficient but limited dishes were available, if you're not doing major cooking it's fine. Staff was helpful and friendly.
Business response:
Thank you for telling us about your stay. We are so glad that you enjoyed your clean, comfortable room and our convenient location. Thank you again for your review. We hope to see you again soon.
A quiet place to relax easy access It felt like a safe environment if I was traveling alone
Business response:
Denise - Thank you for your feedback. We're glad that you had a relaxing stay with us and felt safe. Thank you again for your review. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 4.2 star rating with 1,217 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.