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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok The breakfast was poor... It smelled like a hospital and dirty on outside
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding the outside of the hotel being dirty is truly regrettable. We are very sorry for your experience. I met with the staff, and we will walk the halls pray them with air freshener and pick up any trash to ensure that the bad smell is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the ne... read more
Nice room, not many amenities Hotel was nice except for the large stain in the carpet right outside our door. The room was clean and nice. The free wifi is really weak and I bought an upgrade on my phone but found out it only worked on my phone and I would have to buy it again if I wanted it on my computer. The basic wifi was too weak to stream a movie and the TV service was limited with no movie options.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our WiFi connection didn't meet your expectation. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good hotel It was a bath bad experience to get into the hotel , the hotel was not able to find my reservations I made through Expedia . Had to wait more than 30 mins to find my reservation . It's not a pleasant experience to ha e wait for your hotel you booked on your trip . Hope Expedia does not let this happen again
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to check you in when you arrived to the hotel; however, I am so happy that we were able to make your stay pleasant. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Great please to stay Excellent. Very friendly staff.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff was friendly during your stay Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
just ok... not a great buy for what they charge Pros: hotel close to airport, fairly roomy, bed was comfortable. We had a baby and pack'n'play with us and there was plenty of space for us to set him up for bed. Cons: our carpet was wet from being cleaned when we checked in, some of the employees were great but some had major attitude problems, there are no restaurants close by, breakfast was very underwhelming especially after paying over $100 per night, and there was NO coffee maker in the room.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the room commendations; however, we apologize that the carpet was still wet at check in. I met with the staff, and we will double check all rooms to ensure that wet carpet is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good. It was a good experience, but I don't like that they don't clean up the room every day, need to stay for 8 days for them to clean.😩
Business response:
Thank you so much for sharing your experience with us. It was disheartening to read that we were unable to clean your room daily because of hotel policy; however, I am so grateful that you had a great experience staying with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Jewel by the Oakland Airport Very comfortable, large room.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay was comfortable. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Disrespectful Neighbor My stay was great except I couldn't get any sleep from the neighbor. Very Disrespectful I complain to the manager. They wouldn't move me, no refund so I didn't start that following week.
Business response:
Thank you for taking the time to write a review of your stay. I'm disappointed to know that you had issues with your neighbor and our staff couldn't move you to an empty room. I sincerely apologize. Thank you again for your review. It would be our pleasure for you to reserve a room with us in the future.
really bad service It was the worst service i never had, i had to make my bed they didint do it
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,202 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.