Extended Stay America - Oakland - Alameda Airport

Mary 

on Expedia

a month ago

The room felt unclean and the tile floor was very sticky. Not having shampoo seemed a bit extreme and inconvenient to have to request when you check in late. A plastic cup would have been great but even that was non-existent. The breakfast was cold coffee and stale breakfast bars. 

CHAN 

on Expedia

a month ago

No Shampoo no conditioner 

Verified traveler 

on Expedia

2 months ago

Not like the pictures Room requested king (or 2 queens) not availble. Room given (1 queen) was in very poor repair. No shampoo, no cups, TV from 90's, looked like someone took a baseball bat to the TV stand, couch was not comfortable and... The room was same price as many other competitive hotels chosen due to no cost for parking. In hindsight, I would have gladly paid added $20 for nicer place. 

Damiantee Enrique 

on Expedia

2 months ago

Room smelled completely like smoke towels dirty just didn’t feel clean at all 

Anna 

on Expedia

2 months ago

The level of cleanliness is underrated. We asked for someone to come to our room and take a mop to remove all the sticky substances on the floors and whomever came in did such a poor job that it made zero difference if they had actually redone the floors. The third floor smelled like nothing but weed which was horrible. 

Mfalme 

on Expedia

3 months ago

Awful Experience My experience at this hotel was very disappointing. The management was unresponsive, and while the staff were kind, there clearly weren’t enough of them to properly handle housekeeping. There was no breakfast provided, and when I requested towels, I was told I had to go downstairs to get them myself instead of having them delivered to the room. Given the poor service and lack of basic amenities, I believe a full refund is warranted. 

Moises 

on Expedia

3 months ago

The hotel had a horrible smell upon entering and the room did as well which caused me to get a stuffy nose which caused me to get a room in another hotel I could not sleep in the room I got. I didnt ask for another room, I assumed this smell whatever it was , was through out.