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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great that the property is fully gated (not a nice neighborhood)
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The front desk lady was very accomodating and nice, pleasant
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time with us and that you were impressed with the service provided by our front desk associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The Staff are excellent; very helpful and provide service with a very cheerful disposition. The hotel breakfast is sad; and should not be termed breakfast at all but snacks on the go with courtesy Coffee. The property can definitely do with updating considering the cost of a room!!! Overall I must reiterate “It was a pleasant stay. CAUTION - Beware of theft outside the hotel especially in the surrounding Panera Bread restaurant area; our car was broken into and belongings burgled. We were informed by the Police that it’s a c... read more
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that overall you had a pleasant experience while you were here. However, we're sorry for not meeting some of your expectations. We have taken a note of your feedback and hope to see you again soon. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I like handling the cleaning of my room myself. The staff here is very friendly and professional.
Business response:
Thank you for being our guest at Extended Stay America. We're thrilled to know you were pleased with our cleanliness policy and that you were impressed with the service provided by our associates. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Ok Not as clean as I would have liked and smelled like cigarettes pretty bad.
Business response:
Emily, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Not a good experience It was terrible. I got there exactly at 3, which is check in time. The receptionist said that I would have to wait a while after 3. The lobby was dirty. The first room they gave me had wet paint on the walls, so they had to give me another one. The room wasn’t as clean as it could have been.
Business response:
Shania, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Stay ok, Staff was friendly, and helpfull. Area had to much homeless in the area, one person was even in the entrance of the hotel.
Business response:
Laura, thank you for sharing your feedback online. We are sorry our location wasn’t much appealing to you. On a positive note, we are glad you liked our courteous service which made for a comfortable stay We hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.