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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t clean
Business response:
Terrell, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
They catered to all my needs and the hotel was very convenient to the stores around me
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Would have expected better for the price The room was pretty run down, advised to open windows when cooking and the window fell and smashed my finger (thankful it's not broken). Also ants in bathroom and old rundown sink and shower that leaked water. Also ants in the bathroom...
Business response:
We sincerely apologize for the problems in the room you stayed in and the inconvenience you faced during your stay. Your concerns will be shared with the appropriate team members to fix the issues. Moreover, we will also have our maintenance team check the particular window and take corrective measures. We hope you are doing well now and will consider coming here again. Sincerely, Hotel Management
Good stay - felt safe Stay was good. The gated area made us feel a little safer. Bathroom needs renovation or upgrades because difficult to switch tub spigot to shower. Nice kitchenette. Bed was comfortable. AC great! Close to shopping.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We value your feedback and look forward to welcoming you again in the future. Sincerely, Hotel Management
Won't be back The place was really run down. Felt more like a homeless shelter than a hotel. Over $200 a night and it's so run down. Definitly won't be back. Service subpar, the place is really subpar and the location of things around to walk to is terrible.
Business response:
Jason, thank you for the feedback. We are sorry for the disappointment you had with the overall condition of the property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will reconsider giving us the chance to make it up to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.