This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good experience It was terrible. I got there exactly at 3, which is check in time. The receptionist said that I would have to wait a while after 3. The lobby was dirty. The first room they gave me had wet paint on the walls, so they had to give me another one. The room wasn’t as clean as it could have been.
Business response:
Shania, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Stay ok, Staff was friendly, and helpfull. Area had to much homeless in the area, one person was even in the entrance of the hotel.
Business response:
Laura, thank you for sharing your feedback online. We are sorry our location wasn’t much appealing to you. On a positive note, we are glad you liked our courteous service which made for a comfortable stay We hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
1 night stopover Suited my needs for a 1 night layover. No real complaints it is what it is.
Business response:
Gordon, thank you for choosing the Extended Stay America for your overnight accommodations. We strive daily to please our guests and your feedback tells us we are meeting those goals. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management
I liked the location. It was close to eating places. It was easy get there.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know our location close to several restaurants was ideal for you and that you had a pleasant time with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Best night Great
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our hospitality met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
The Floors were greasy and slippery, I literally slid into the elevator. For the money charged I was told it was a Wueen Bed....it was NOT! More like a Double but I wanna told it was the last room😧 Very Disappointed
Business response:
Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you in a future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,108 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.