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Extended Stay America - Oklahoma City - Airport
- Hotels
- Oklahoma City, OK
About this business
Extended Stay America Hotel Oklahoma City - Airport is located at 4820 W Reno Ave, Oklahoma City, OK. This business specializes in Hotels & Motels and Other Lodging.
Location details
4820 W Reno Ave, Oklahoma City, OK, 73127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com foul-up The manager on duty was very patient and helpful trying to resolve Hotels.com screw-up on my reservation. It took approximately one hour to resolve with Hotels.com not forwarding my reservation to the property. Trying to communicate with Hotels.com was most of the problem. Even the manager was having difficulty resolving the issue with hotels.com not providing the correct information. The situation was poorly handled by Hotels.com and I may never use them again.
Business response:
Dear Bruce, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely, Hotel Management
Stayed for 2 days with my fiancée. Not the best ESA I’ve stayed in, but, not the worst either. Room was comfortable, however, coffee pots are not provided anymore, and you have to request the dishes you need from the front desk. COVID has apparently changed things. Did see a roach on the wall, but, not sure if it was already there or brought in by someone else. Even with the few disappointments, it was a nice stay in OKC for the weekend.
Business response:
Dear Robert, We appreciate your honest feedback about your recent stay at Extended Stay America. We're glad to hear you had a comfortable stay overall. Your insights are valuable to us, and we'll work on addressing any concerns to make future visits even more enjoyable. Your support is important to us, and we look forward to welcoming you back on your next visit. Thank you for choosing us!Sincerely,Hotel Management
Clean and comfortable, friendly for kids. Kitchenettes are nice, too.
Excellent! Everything
Business response:
Dear Annaliza, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management
Terrible. The room had a bad odor. Beds were small. Reaches in the bathroom.
Business response:
Dear Tim, Thank you for choosing us. We apologize for the condition of the room and the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Also, we regret your discomfort with the size of the bed. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and... read more
Frequently asked questions about Extended Stay America - Oklahoma City - Airport
How is Extended Stay America - Oklahoma City - Airport rated?
Extended Stay America - Oklahoma City - Airport has a 4.3 star rating with 991 reviews.
When is Extended Stay America - Oklahoma City - Airport open?
Extended Stay America - Oklahoma City - Airport is open now. It will close tomorrow at 12:00 a.m.