Extended Stay America - Oklahoma City - Airport

Business response:

Lamika, thank you for your generous rating of Extended Stay America. We are pleased you had an overall good stay, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lamika, we appreciate your perfect rating and for your valuable comments. While we are glad your stay was great, we apologize that the refrigerator in your suite was not cleaned before your arrival. We have addressed this with our housekeeping team, and thank you for your patience. It would be our pleasure to serve you again. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for your visit. We are glad to see that, overall, you had a pleasant stay; however, we apologize we did not meet some of your expectations. Your feedback is an important tool that tells us the areas where we need to improve, and we assure you we will. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dana, thank you for choosing Extended Stay America and for your recommendation. We are delighted you enjoyed your stay at our hotel. We are also glad you loved your spotless room and our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you liked our Front Desk staff and appreciate you mentioning our pet-friendly facility. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Nicholas, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are glad you loved our kitchenette and convenient location close to freeway 40. However, we are sorry for the disappointment you had with the overall condition of the property. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us the chance to make it up to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the review. I hope next time you stay with us, we can try for a 10. Have a great day