Extended Stay America - Oklahoma City - Airport

Business response:

Dear Kaitlyn, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us overall. However, we apologize for any oversights in preparing your room and for the disappointment this caused. Please know your feedback will be shared with our housekeeping staff to uphold our high standards and prevent such matters from affecting future guests. Thank you for being our guest, and we look forward to making your next visit a more fulfilling experience. Sincerely,Hotel Management 

Business response:

Dear Raghav Kanti, Thank you for taking the time to evaluate your visit. We are glad you had a seamless stay overall. However, our goal is to exceed our guest's expectations with every aspect of our hotel. Therefore, we hope you will accept our apologies for failing you. We hope you will consider allowing us to host you again and welcome you back for the exceptional experience you deserve. Sincerely,Hotel Management 

Business response:

Dear Austin, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our excellent hospitality. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We have addressed this with our housekeeping staff and are grateful for your patience and valuable feedback. Thank you once more for choosing us; we appreciate your b... read more

Business response:

Dear Jerry, We want to thank you for your comments about your recent experience and that you like the cleanliness and the amazing service delivered by our staff. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms for long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Therefore, we are sorry that your room smelled; we appreciate your feedback and will ensure future guests are not similarly impacted. We hope to welcome yo... read more

Business response:

Dear Steven, Thank you for your review. We are sorry that we did not meet your expectations. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us and hope you will revisit.Sincerely,Hotel Management 

Business response:

Dear George, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We have discussed your observations with our team and are grateful for the feedback. Thank you again, and safe travels.Sincerely,Hotel Management