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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Much improved. I accidentally booked at this hotel. Last time I stayed here it was horrible. But, this property has improved greatly since the last time I stayed here. It was clean, quiet, safe and convenient. The ac was cold and the water was hot. Very convenient to Planet Fitness
Business response:
Dear John, thank you for choosing to stay with us once again. We strive to impress our guests by providing the cleanest hotel and friendliest service. Your comments are a delight to read and will encourage our team to keep up the great work. Thank you again; we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
Third time staying here in the last month or so and it was amazing as always staff is friendly and the only downside was that the phone in the room was not working but it wasnt an issue for me
Business response:
Brain, thank you for being our loyal guest and choosing Extended Stay America again. We strive to deliver outstanding service to every guest, and we appreciate your noticing our efforts. With that said, we are sorry for any inconvenience you experienced here. It was a pleasure to host you, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Business response:
Thank you for taking the time to leave a review. We hope that you give us the opportunity to rectify the unfavorable things that you experienced during your stay.
Not Great:( Well we booked through Hotels.com......the only good thing about this hotel was the service. The front desk team was very helpful and friendly. The very first thing when I checked in was that the room i booked was not available but Brandon made sure we got another room. Unfortunately they were only able to work out 2 separate rooms. Thankfully though I have children 18 and older and I felt comfortable doing that. The rooms were very dark, smelly and very dirty. There was food and bottles under the bed and dirt an... read more
Business response:
Thank you for evaluating your stay. We are sorry that we did not meet your expectations, and the suite you reserved was not available. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience and frustration caused you and your children due to our pool bein... read more
Wish we could have stayed longer Gabrielle did an amazing job and accommodated us at every turn. From a pull out couch to free pet stay. The continental breakfast was wonderful and the bedding came fresh from the dryer. Very clean and spacious too
Business response:
Michelle, thank you for sharing your experience at Extended Stay America. We are glad everything went great during your visit and that you liked our complimentary grab-and-go breakfast. We are also delighted you loved your spacious and well-kept suite and the service provided by Gabrielle. Your compliments will surely be shared with him. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Staff is exceptionally nice and thoughtful and very helpful. They understand their guests and don’t treat us like strangers. Even the guests are helpful with each other
Business response:
Thank you, I will share your words with the staff!
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.2 star rating with 647 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.