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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Great:( Well we booked through Hotels.com......the only good thing about this hotel was the service. The front desk team was very helpful and friendly. The very first thing when I checked in was that the room i booked was not available but Brandon made sure we got another room. Unfortunately they were only able to work out 2 separate rooms. Thankfully though I have children 18 and older and I felt comfortable doing that. The rooms were very dark, smelly and very dirty. There was food and bottles under the bed and dirt an... read more
Business response:
Thank you for evaluating your stay. We are sorry that we did not meet your expectations, and the suite you reserved was not available. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience and frustration caused you and your children due to our pool bein... read more
Wish we could have stayed longer Gabrielle did an amazing job and accommodated us at every turn. From a pull out couch to free pet stay. The continental breakfast was wonderful and the bedding came fresh from the dryer. Very clean and spacious too
Business response:
Michelle, thank you for sharing your experience at Extended Stay America. We are glad everything went great during your visit and that you liked our complimentary grab-and-go breakfast. We are also delighted you loved your spacious and well-kept suite and the service provided by Gabrielle. Your compliments will surely be shared with him. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Staff is exceptionally nice and thoughtful and very helpful. They understand their guests and don’t treat us like strangers. Even the guests are helpful with each other
Business response:
Thank you, I will share your words with the staff!
Even though they were short staffed, the employees did their very best to be accomodating.
Business response:
Joan, we appreciate your stay and for taking the time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Manag... read more
Donnie night clerk was absolutely wonderful freat safe and clean place to stay!!!
Business response:
Thank you!!! I will inform him of your kind words.
Good staff
Business response:
Thank you, I picked them myself!! Seriously though, thank you for showing your appreciation for the hard work that they are doing.
Business response:
Thank you for your positive remarks, what can we do to get that 10 next time?
Great place to stay
Business response:
Tracey, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.3 star rating with 662 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.