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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though they were short staffed, the employees did their very best to be accomodating.
Business response:
Joan, we appreciate your stay and for taking the time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Manag... read more
Donnie night clerk was absolutely wonderful freat safe and clean place to stay!!!
Business response:
Thank you!!! I will inform him of your kind words.
Good staff
Business response:
Thank you, I picked them myself!! Seriously though, thank you for showing your appreciation for the hard work that they are doing.
Business response:
Thank you for your positive remarks, what can we do to get that 10 next time?
Great place to stay
Business response:
Tracey, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Cleanliness is next to cleanliness The first room hadn't been swept or mopped and had trash (wrappers, candy, etc) on the floor. The second room we went to was better, but there were still a lot of crumbs in a chair that had attracted a roach. We ended up staying the night but maybe should have left.
Business response:
Bradlee, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Was nasty. Carpet worn through and sticky. One plastic cup one trash can. Bed uncomfortable and I couldn’t sleep
Business response:
Candy, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.2 star rating with 647 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.