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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness is next to cleanliness The first room hadn't been swept or mopped and had trash (wrappers, candy, etc) on the floor. The second room we went to was better, but there were still a lot of crumbs in a chair that had attracted a roach. We ended up staying the night but maybe should have left.
Business response:
Bradlee, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Was nasty. Carpet worn through and sticky. One plastic cup one trash can. Bed uncomfortable and I couldn’t sleep
Business response:
Candy, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Could Be Better On The Service For Weekend Guest. Good stay didn't like the fact they dont clean the rooms but once a week. I want them to create a better system for guest who are there for weekend stay. They only had two room service workers for that big hotel that is not cool. Extended Stay is one of my favorite places to stay but the cleaning got to be better im upset about no room service we had to do it are selfs. I spent $340.00 n no room service wasn't happy. Other than that stay was cool.
Business response:
David, thank you for your loyalty to our brand and for taking the time to share your review. We are glad you had an overall comfortable stay and that you were satisfied with our accommodations. However, we regret not meeting all of your expectations. We hope you will return to Extended Stay America on your next trip. Sincerely, Hotel Management
Rarely heard any noises from outside room
Business response:
Thank you for your response!
Business response:
Thank you for your stay!
Business response:
Thank you for your review!
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.3 star rating with 662 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.