Extended Stay America - Oklahoma City - NW Expy.

Business response:

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future for a better experience. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that aspects of your accommodation did not provide the level of comfort you were expecting during your visit. A well-prepared space and fully functioning features are important to a positive stay, and we understand the frustration caused when this is not experienced. We are pleased to know, however, that an interaction with a team member helped create a more positive moment during your time with us. Your comments have been carefully noted and shared ... read more

Business response:

Dear Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear ADETOYE, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your feedback is important, and we will continue working to improve. Sincerely, Hotel Management 

Business response:

Dear Abetha, We are truly sorry to hear about the unusual conditions you had during your stay. We take cleanliness concerns, pest control, and maintenance issues very seriously, and what you encountered falls far short of the standards we strive to maintain. We regret that your experience led you to leave earlier than anticipated. However, we are glad you acknowledged what we did right. Your comments have been shared with our team to ensure that future guests do not encounter the same issue. We appreciate your patience and h... read more