Extended Stay America - Oklahoma City - NW Expy.

Business response:

Dear Christopher, Thank you for your feedback. We apologize that the condition of the property and the level of service did not meet your expectations. Your comments will be carefully reviewed to help us make the necessary improvements. We would appreciate the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Mark, Thank you for your feedback. We are sorry your experience did not meet your expectations. We appreciate you taking the time to share your thoughts and hope for the chance to improve your impression in the future. Sincerely, Hotel Management 

Business response:

Dear Walter, Thank you for sharing your experience. We apologize that the condition of the carpet and air quality in your room did not meet your expectations. A refreshed, clean environment is something every guest deserves, and we appreciate you bringing this to our attention. Your comments help us identify areas that need immediate attention, and we hope you’ll consider giving us another chance to deliver a much-improved visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. While we’re glad you found the pricing reasonable, we regret that your experience did not meet expectations. We apologize for the cleanliness concerns in your room, which will be addressed with our housekeeping team for review and correction. To ensure proper preparation, kitchenware is kept at the front and can be requested at the front desk, and we regret if this was not adequately communicated. Your comments will be shared with our team to help improve the overall guest experience.... read more

Business response:

Dear Corwin, We sincerely regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. To address the issue, we are taking immediate action, including thorough inspections and treatm... read more

Business response:

Dear Guest, We sincerely apologize that your recent stay did not meet your expectations. Your feedback regarding the environment, room comfort, and service is invaluable to us, and we appreciate you taking the time to share your concerns. We will ensure that your feedback is communicated to the appropriate teams so that we can implement the necessary improvements. We hope you will consider giving us another opportunity to provide you with a superior experience in the future.Sincerely,Hotel Management 

Business response:

Dear Kristj, Thank you for sharing your feedback. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for anything other than a completely satisfying stay. Your comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management