Extended Stay America - Oklahoma City - NW Expy.

Business response:

Dear Nathaniel, Thank you for taking the time to share your valuable feedback. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Your insights are valuable to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Robbie, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We assure you that your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known. Thank you.Sincerely,... read more

Business response:

Dear Katrina, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel... read more

Business response:

Dear Drea,We are truly sorry to hear about your experience. We understand how distressing a medical situation can be, and we deeply regret that you did not receive the compassionate care and support you deserve from our staff. This is not the level of service we strive to provide, and we sincerely apologize for the distress caused. Please know that we take your feedback seriously and are committed to improving our approach to guest concerns, especially in sensitive situations. We would appreciate the opportunity to address t... read more

Business response:

Dear Brittany,Thank you for sharing your feedback. We sincerely apologize for your experience and understand your concerns regarding cleanliness and staff behavior. This does not meet our usual standards, and we are truly sorry for any discomfort you encountered. We take such matters seriously and will address them with the appropriate teams to ensure improvement in both cleanliness and guest service. Your feedback is invaluable in helping us provide better experiences, and we hope you will consider giving us another opportu... read more

Business response:

Dear Martha, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Rest assured, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Martha, Thank you for taking the time to provide feedback about your recent stay. We were disappointed to read about the cleanliness issues you encountered with your bathroom, and we sincerely apologize for any inconvenience caused. This has been addressed, and we are very grateful for your patience. Also, we understand how vital a refreshing shower is, and our maintenance team will work to resolve this matter to ensure a smoother water flow for our guests. Thank you again for your candid feedback, as it will help us im... read more