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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the sign at the entrance said no smoking within a 100 ft of entrance yet people were smoking 10 ft of entrance, the staff was rude and unprofessional except for Millie the person who checked me in. The room smelted like urine, the carpet felt so icky I was afraid to walk on it, the bath tub had brown stains on the entire bottom off it and the toilet seat was loose, there was no remote for the TV. I will not recommend that hotel to anyone !!
Business response:
Dear Eden, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we sincerely apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Dirty Carpet was dirty and stained, smelled like pet urine, no toilet paper and no shower curtain.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the issues you encountered with the cleanliness and amenities in your room. This does not meet our standards, and we will address these concerns immediately. We are committed to improving our services and ensuring a better experience for future stays. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Had to switch rooms bc the air conditioner didn't work
Business response:
Dear Charles, Thank you for taking the time to share your feedback regarding your recent visit. We are genuinely sorry for the inconvenience caused by having to switch your room after your arrival. As with most mechanical and technical equipment, issues do occasionally arise. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope to serve you in the future and provide you with a pleasant experience.Sincerely,Hotel ... read more
Broken AC, molded carpet, dirty walls and furniture
Business response:
Dear Aaron, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this matter to our attention. Rest assured, we are actively pursuing a resolution with the relevant parties. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
The bathroom had no toilet paper and one of the beds was broken.
Business response:
Dear James, We appreciate you taking the time to share your experience. We're disappointed to learn about the inconvenience you encountered with the lack of toilet paper and the condition of one of the beds. Your feedback is valuable to us as we strive to maintain the quality of our accommodations. Please accept our sincere apologies for these oversights. We will address these matters with the respective teams to prevent future occurrences. We hope you will consider giving us another opportunity to welcome you back and provi... read more
Wow. What to say. Just opt anywhere else. The managers are these super hood adjacent trailer gnomes with no business acumen and crappy taste. All they care about is sucking off their corporate teat. They dont like you. They dont care. Dirty. Used needles. Drugs run there. Hookers come thru. I mean if thats your jam.. by all means. Just watch your kids and wife. IYKYK.
Business response:
Dear Mallory, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your... read more
No hot water in room... Room floor sloped so badly everything would roll off table and TV cabinet. Forced to sleep dirty with no hot water to take a bath. Housekeeping refused to change bed linens. Under the beds was filthy. Old coffee cups, old lip balm, old food and popcorn kernels. Night person did not pass on complaints to morning shift. Maintenance never came regarding the hot water as promised. It was a disaster.
Business response:
Dear Laurie, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience and frustration you experienced and the lack of responsiveness to your needs. Your feedback regarding the lack of hot water, room condition, and cleanliness issues is deeply concerning. Providing a comfortable and clean environment is our priority, and we regret that we fell short of meeting your expectations. Also, we apologize for any miscommunication and assure you we're addressing these issues with the relevant t... read more
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.