This profile has been claimed by the business owner or representative.
Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom sink didn't drain. My room key didn't work. The "free breakfast" should called something else. I came down at 7 and there wasn't anything there but one oatmeal bag. The air is loud and kept me awake. The elevator smelled of Marijuana.The staff was friendly.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. We appreciate you bringing this to our attention and hope to have the chance to offer a more positive experience in the future. Sincerely, Hotel... read more
customer service is friendly and helpful.
The best part about this property is the person named cheddar and I don’t mean the money I mean the cheese she also goes by shredder. She is tiny but mighty a sweetheart, but also knows how to make sure you mind your ps and cues in all situations. I highly recommend going on any day of the week your heart desires because not a single person there is rude or mean or treat you like you’re less than the most important person when you walk into that lobby. The prices are perfect. The beds are comfortable and the TVs are huge 4K ... read more
Business response:
Dear Guest, Thank you so much for your kind words about Extended Stay America! We’re truly delighted to know your stays with us feel like a home away from home. It’s wonderful to hear that our team, especially Cheddar, made such a lasting impression with her warmth and attentiveness. We’ll be sure to share your kind words with her and the rest of the team, as they’ll be thrilled to know they made your visits so special. We’re also glad that you enjoy the comfort of our rooms and amenities. It’s always a pleasure to welcome y... read more
Heater was noisy. Not much to breakfast. No dining room.Had to go get hair dryer. Plenty of room and full kitchen.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed the spacious room and full kitchen. However, we’re sorry to hear about the noise issue you experienced with the heater and the inconvenience with breakfast. Your comments help us improve, and we’ll be sure to review these areas with our team. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to yo... read more
Good stay
A place to relax and sleep nothing special
Business response:
Dear Guest, Thank you for choosing to stay with us at Extended Stay America and for sharing your feedback. We are glad the accommodations provided a restful place to stay. We appreciate your comments and hope to make your next visit even more comfortable and enjoyable. Sincerely, Hotel Management
Good place?
The parking lot has plenty of spaces and is well lit. The room was clean. The staff were great.
Business response:
Dear Judith, Thank you for choosing Extended Stay America. It really means a lot to hear that the parking area felt safe and convenient for you; that’s something we care about. We’re also glad your room was clean and comfortable, and our housekeeping team will be happy to hear your kind words. Most of all, we appreciate your warm feedback about our staff. We truly enjoyed having you with us and hope to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,042 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.