Extended Stay America - Olympia - Tumwater

Business response:

Dear Katherine, Thank you so much for sharing your thoughts with us. It makes us happy to know that our hotel gave you and your friends or family a comfortable and convenient place to unwind during your visit. Your feedback truly means a lot, and we’ll keep working to make every stay feel warm and welcoming. We’d love to have the chance to host you again the next time you’re in town. Sincerely, Hotel Management 

Business response:

Dear Anthony, Thank you for your thoughtful feedback! We’re delighted to hear that our staff made a great impression and that you found our location quiet and convenient for travel. Being close to the highway certainly makes getting around easier, and we’re glad it added to your experience. We appreciate your time at Extended Stay America and look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Dear Edward, Thank you for taking the time to share your experience. We’re pleased to hear you found the room spacious and comfortable. However, we apologize for the inconvenience of not having essential items readily available upon your late arrival, and we understand how this affected your evening. Your feedback regarding the listing and amenities has been noted and will help improve clarity for future guests. We hope you will consider staying with us again, giving us the opportunity to provide a smoother, more seamless ex... read more

Business response:

Dear Natonya, Thank you for being our guest and for taking the time to share your feedback about your stay at Extended Stay America. We're delighted to know that you've chosen us for your monthly business trips and appreciate your kind words about our consistently clean accommodations. We also value your comments regarding our breakfast offerings; while our grab-and-go breakfast includes coffee and muffins, we understand this may not meet everyone's expectations, and your feedback helps us as we look for ways to enhance our ... read more