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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast You advertise free breakfast but only offer coffee. No dishes or utensils or anything in the kitchen.
Business response:
Richard, thank you for your review. We hope you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our offerings. Kindly know, to ensure the cleanliness of kitchenware upon check-in all the items are kept at the front desk and are always available upon request. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Like- the area of the property, the size of the rooms, the multiple entry points, smoke free hotel. Exercise room Cons- uncomfortable couch/pullout bed. Have to check in/out any items you would like (towels, cups, utensils, extra bed linen) no breakfast or vending, water was off the am of checkout. Appeared to be that some remodeling/updating was starting as we were leaving- hoping for everything to be updated including hallways, floors and furniture.
Business response:
Tara, thank you for sharing your feedback with us. Although you liked our convenient location and the spaciousness of your suite and had an overall satisfactory stay, we are sorry for the issue with the pullout bed and the disappointment with our kitchenware policy. We hope your future visit to our area will bring you back to us. Sincerely, Hotel Management
Watch out for the high hold. It was what you expect when going to extend stays. However they do have a 200 hold that they keep on a card. I get that they are trying to eliminate the riff raff that comes with the type of hotel they are so be aware of that and that they were short handed so rooms were being cleaned on an as needed basis.
I didn't like that before checking in, I had to give a $200 deposit.
Business response:
Bruce, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and our facilities and service were to your satisfaction. However, we regret the concern you had with the deposit. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Needs updated Simply put in my opinion, a tired property. It seemed grungy, a little dark and needs updating all around. Very basic coffee in lobby one of the mornings, lost power one morning for a bit and zero room service during my four nights there. Good location, reasonable price, just tired.
Business response:
James, thank you for your review. We are happy to know you liked our ideal location as well as our affordable rates. However, we are sorry for the issues you encountered. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Manag... read more
Very nice check in lady Amazing place..
Business response:
Angela, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 4.2 star rating with 727 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.