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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no real amenities, Thad to wait a long time in lobby while staff stepped outside. The entire week that I stayed here the hall and my room smelled very strong of Marijuana.
Business response:
Chelsea, thank you for evaluating your stay with us. We are sorry for not meeting some of your expectations; moreover, we also regret the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope you will give us a chance to provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Business response:
Eddie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Proximity to city. Affordable hotel and basic facilities
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel. It is wonderful to read you not only enjoyed our convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
Friendly clean and nice hotel .. i would stay here when i will back
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to your next visit. Sincerely, Hotel Management
I was disappointed because I requested extra pillows and was told that there weren't any. Also, due to COVID-19 breakfast was not laid out and guests had to ask for it. When I did, the manager acted like he didn't know what I was talking about. He ended up finding a granola bar. I think they should've had a couple options at least and a list to choose from.
Business response:
Kim, thank you for staying with us and for your feedback. We are very sorry for not addressing your concerns and requests appropriately. We appreciate your patience and will be more diligent in our efforts. Sincerely, Hotel Management
Staff was helpful, but the breakfast is not continental, it is only coffee and store bought muffins. Rooms are not very clean behind the nightstands as well as under the bed. I dropped a dollar and went to get it, and was greeted with a dirty condom.
Business response:
Emma, thank you for being our guest at Extended Stay America. We are glad you loved our cordial associates and had an overall pleasant stay. However, we are sorry for the disappointment you had with our grab-and-go breakfast and cleanliness of your suite. We will share your concerns with the appropriate team to ensure a better experience going forward. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Will always stay here when in town It was good as always. Stayed there 3 times and never had a bad experience. If something was needed they fixed it immediately
Business response:
Thank you for choosing Extended Stay America again for your stay! Having a guest stay with us again is the biggest compliment we can receive. We make every effort to ensure your stay is exceptional, and having return guests lets us know we are doing something right. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 4.2 star rating with 717 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.