This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the size of my room. It was big enough for us to have guest over. I didnt like the fact that it smelt so bad in our room and the hallway smelt like cigarettes and weed. And the back door never shut so the safety of the guestwas always in question. Our carpet in our room was dirty and we found bags of trash under our bed and chips smashed under one of the beds. Great location but good use some serious updated and the floor was coming up in the bathroom and kitchen. Only positive was the staff was very friendly.
Business response:
Dear Veronica, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Business response:
Dear Angel, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We do apologize for any inconvenience. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Just ok- no Ice machine, no trash can in room. Staff was ok but could have been friendlier. Bathroom sink was clogged all night and I was told they could not do anything until the next day disgusting.
Business response:
Dear Kevin, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest service and quality. We regret that your experience did not meet your or our team's expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
It was located off the business, they are in the process of updating with painting removing carpeting etc
Nice very old it been well taken care of nice area of the city easy get around
Business response:
Duane, thank you for sharing your review of Extended Stay America. We are delighted your visit with us was enjoyable and that you loved our location and well-maintained property. Our housekeepers are some of the best around, and they genuinely care about their work. It was a pleasure having you as our guest, and we look forward to accommodating you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,191 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.