Extended Stay America - Omaha - West

Business response:

Naomi, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Edgar, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us, but we regret the issue you mentioned. Keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We appreciate your business and hope to see you again soon. Sin... read more

Business response:

Renee, thank you for reviewing Extended Stay America. We are glad you had an overall pleasant stay and liked our clean hotel. However, your feedback concerning the mattress has been shared with the appropriate team. We value your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ana, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Georgia, thank you for posting such kind comments about Extended Stay America. It was a pleasure to read you were very impressed with how immaculate our property is and enjoyed the service provided by our courteous associates. Your recommendation is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Clarissa, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are happy you were pleased with our convenient location, but we apologize your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management