This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertised a free breakfast and all they provided was muffins. That's it. Nothing else. Checkin was slowed down a bit as the front desk clerk went to the room to make sure it was ready for us. The place looked like it needed a renovation years ago.
Business response:
Dear Guest, We’re sorry that the morning offering did not meet your expectations and that the overall condition of the property felt dated, as this is not the impression we aim to provide. We also understand how delays at arrival can be frustrating. Your feedback is appreciated and highlights areas where greater clarity and continued improvement are needed. We apologize for the inconvenience this caused and remain focused on enhancing the level of care and comfort our guests receive. We hope you’ll allow us the opportunity t... read more
Nice room very clean and friendly staff helpful with checking in and out. I’ll definitely recommend
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your great review. We’re delighted to hear that the clean and comfortable room and the helpfulness of our staff made your visit enjoyable. It’s also wonderful to know that your check-in and check-out experience was smooth, and we truly appreciate your recommendation. We look forward to welcoming you back again soon. Sincerely, Hotel Management
I needed a place to stay while in town for the holidays that was not super expensive but still nice and this place was perfect, the staff are excellent, the room has a full kitchen they are pet friendly, room was clean and inviting everything went so smoothly I will definitely be staying here any time I’m in the area. Also I like that housekeeping is by request this way I slept all day without any interruptions it was heaven
Always Good
Business response:
Dear Guest, Thank you for staying with us again! It is always a pleasure to be your home away from home whenever you visit the city. We are pleased to hear that we consistently exceed your expectations. Your comments will be shared with our staff, and they will be pleased to be recognized for their dedication. Thanks again for your feedback, and we look forward to welcoming you to Extended Stay America for many more visits. Sincerely, Hotel Management
clean
Ok
Business response:
Dear Ralph, Thank you for being our guest and for the perfect rating. We’re delighted to know your experience met expectations, and we look forward to welcoming you back to Extended Stay America for another pleasant stay. Sincerely, Hotel Management
There was roaches. I killed about 5 roaches during my 3 night stay.
Business response:
Dear Guest, We sincerely apologize for the concerns you encountered during your stay. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect the clean and comfortable accommodations we strive to maintain. Your comments regarding the room’s condition have been carefully noted and will be reviewed with the appropriate teams to ensure the matter is addressed thoroughly. We truly value your feedback, as it helps us uphold a better experience for our guests. Than... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,291 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.