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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was brief and the hotel was alright. You could hear everything through the thin walls. The dogs and the cleaning crew at 6 in the morning. The bed was hard and horrible to sleep on.
for the money i paid, it was pretty good deal
There was no breakfast. Just coffee.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that the breakfast offering did not meet your expectations. We understand how important a satisfying breakfast is to start the day, and we regret any disappointment caused. We are actively reviewing our breakfast options to enhance the overall guest experience and will share your comments with our culinary team. We appreciate you sharing your thoughts and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Managem... read more
Business response:
Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Clean, great staff, and Wonderful coffee bar . Top in the area .
Business response:
Dear Guest, We are delighted to hear that your stay at Extended Stay America left such a great impression. It’s wonderful to know the cleanliness and our team’s service stood out during your visit, and that the coffee bar added an extra touch to your experience. We truly appreciate your kind words and are glad you consider us among the top options in the area. We look forward to welcoming you back again. Sincerely, Hotel Management
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Business response:
Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
During my recent stay, I experienced several issues that I feel are important to bring to your attention. The room was not properly cleaned, as there was significant dust on the furniture and the refrigerator. The internet service was also extremely unreliable. Despite paying for higher‑speed access, the connection frequently buffered, disconnected at intervals, and did not provide the level of service advertised. For anyone who works remotely, this would be especially problematic. Additionally, communication regarding basic... read more
Business response:
Dear Guest, We appreciate you taking the time to share your experience and understand how disappointing and unsettling your stay must have felt when several aspects did not meet expectations. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. Your feedback will be shared with our team to impro... read more
The front guy (Jacob) discriminated us just because we looked humble and hispanics. The reservation was under my name and I took my mom and mother in law with me , I even added them in my reservation and I gave him my id when he asked for it , but he was making everything possible to find something wrong or just giving me a hard time that he also asked for their Ids too. The way he treated me and his attitude with us was so bad. This is the fist time I get discriminated like that. An I forgot to mentioned that room was very ... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We are deeply sorry to hear about your experience and take your concerns very seriously. What you described regarding your interaction at the front desk is unacceptable, as every guest should be treated with respect and fairness. We also regret that the condition of the room did not meet expectations. Your feedback has been shared with the management team. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a more respectful an... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,436 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.