Extended Stay America - Orange County - Cypress

Business response:

Dear Ralph, Thank you for being our guest and for the perfect rating. We’re delighted to know your experience met expectations, and we look forward to welcoming you back to Extended Stay America for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Ralph, Thank you for taking the time to review your stay with us. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Pamela, Thank you for reviewing your recent experience with us. We’re delighted to hear that Jen and Jacob made a positive impression and that you found your room clean and comfortable throughout your stay. We also appreciate your feedback regarding the breakfast selection and maintenance concerns, as such insights help us identify areas for improvement, and we will address them with the appropriate teams. It’s heartening to know you’d consider returning, and we look forward to welcoming you back for an even better stay... read more

Business response:

Dear Guest, We sincerely apologize for the concerns you encountered during your stay. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect the clean and comfortable accommodations we strive to maintain. Your comments regarding the room’s condition have been carefully noted and will be reviewed with the appropriate teams to ensure the matter is addressed thoroughly. We truly value your feedback, as it helps us uphold a better experience for our guests. Than... read more