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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient.
The location is good. The room wasn’t as clean as it should have been. Not much provided, no shampoo, no conditioner, no lotion. Wanted to buy water. They don’t have any and the vending machine was broken. All you get is a bed, tv, towels, and soap.
Business response:
Dear Fred, Thank you for sharing your feedback with us. We're glad you enjoyed our location, but we sincerely apologize for the cleanliness issues and the lack of amenities during your stay. Your comments regarding the missing toiletries and broken vending machine will be addressed with our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future. We look forward to welcoming you back soon!Sincerely,Hotel Management
Excellent customer service I Would like to say the customer service Is what makes my stays there more pleasurable. From the first visit to the present; Jacob set the stage for me to be an ongoing Guest. He is ALWAYS patient, kind and accommodating. Jen and Mona are very helpful even when the place is very busy, they will make the time and not forget about you; helping as soon as they can, in a timely manner. Last but not least, the General Manager Mr Angel, who not only over sees his staff but will also be quick to assist yo... read more
Business response:
Dear Lorenzo, Thank you for your wonderful feedback! We are thrilled to hear that Jacob, Jen, Mona, and Mr. Angel made your stay so enjoyable. Our team strives to provide exceptional service, and it's rewarding to know their efforts are appreciated. While we may not be a five-star hotel, we aim to offer a five-star experience through our dedicated staff. We look forward to welcoming you back to Extended Stay America for another relaxing stay soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,271 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.