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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms aren’t worth the price The bathtub was filthy, could smell cigarette smoke coming through the vents. The bathroom sink faucet kept coming off. The sheets were clean and so were the towels but the towels had stains. The only positive that I experienced was the front desk staff who checked me in.
Business response:
Dear Guest, We are pleased that our front desk staff provided excellent service. However, we sincerely apologize for the issues you encountered during your stay. The cleanliness and maintenance concerns you mentioned are unacceptable, and we are addressing these with our housekeeping and maintenance teams to prevent future occurrences. Thank you for your feedback, as it helps us improve the experience for all our guests. We hope to make a much better impression on a future stay.Sincerely,Hotel Management
We stay there for 4 nights and 5 days? After second day I ask for bedding linen to change our beds n clean towels but answer from front desk I’m sorry they don’t have no clean bedding linen I hv to check back next morning? That’s all, when you turn on water in shower it makes all loud squeaky noise whole time you are taking shower?
Business response:
Dear Elena, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, especially regarding the lack of clean bedding and towels, and the noise from the shower. This is not the level of service we strive to provide. We are addressing these issues with our team to ensure improvements are made. We appreciate your understanding and hope to offer you a better experience in the future.Sincerely,Hotel Management
Excelente
None
Business response:
Dear Christopher, Thank you for your feedback. We appreciate your stay with us. If there's anything we can improve or if you have any suggestions, please feel free to reach out to us directly at [hotel contact information]. Your satisfaction is important to us, and we hope to exceed your expectations on your next visit. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,371 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.