Extended Stay America - Orange County - Cypress

Business response:

Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for appreciating Luz and Mel. They are a true asset to our team, and we will be sure to share your compliments. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

It is so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management. 

Business response:

Thank you for being our guest. It’s a pleasure to know you were happy with our pet-friendly policy and enjoyed our ideal location. Also, we will be sure to share your compliments with Mel for taking good care of you. However, we are sorry for the issue you encountered. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate you for staying with us. Although you had an overall pleasant time with us, we would like to apologize for the cleanliness issue and the poor service delivered by one of our associates. Your feedback will be used as a training tool to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Stacey, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with the television. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and do hope to have another opportunity to welcome you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and that you felt you got a good deal by choosing us. It was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management