Extended Stay America - Orange County - Cypress

Business response:

Stacey, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with the television. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and do hope to have another opportunity to welcome you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and that you felt you got a good deal by choosing us. It was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the 5-Star review! We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Cecilia, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Heidi, thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Mel for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Keren, thank you for reviewing your experience at our hotel. We are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, we are glad this did not overshadow your stay with us, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Cathy, We are glad to read you liked your room and had an overall pleasant visit. However, we are sorry for the inconvenience you had due to the keycard as well as with our shower. Your feedback will be shared with the appropriate team to ensure this never happens again. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management