Extended Stay America - Orange County - Cypress

Business response:

Karlena, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melanie, thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you had a great stay with us. Your feedback for the sink and the HVAC unit in your room has been shared with the maintenance team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

We are sorry for the service issue and that you were disappointed with our breakfast offerings. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

John, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our location, but we are sorry you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your req... read more