Extended Stay America - Orange County - Cypress

Business response:

Thank you for posting a review of your stay. We're glad to know our location was ideal for you and that you found us to be at a fair price. However, we apologize for the difficulties you encountered while you were here. We have discussed your feedback with the concerned teams, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize our front desk associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Debra, thank you for staying at Extended Stay America. We are glad to know you were impressed with our ideal location and that you had a pleasant time. However, we regret the inconvenience caused due to the other guests on the property. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ralph, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Claudia, we are flattered by your very kind review of Extended Stay America. Team members like Luz are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting us when you were here to celebrate your dad’s birthday. We are delighted to know you were impressed with the service delivered by our team and that our convenient location was the highlight of your great stay. Your compliments will be shared with Luz and the team. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kimberly, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Mel for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management